Terms & Conditions
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SEATON CLEANING SUPPLIES LLP WEBSITE TERMS AND CONDITIONS OF
SUPPLY TO BUSINESSES AND CONSUMERS
Access to and use of our online shop at
www.seatoncleaningsupplies.com is governed by these terms and conditions
together with our Privacy Policy and Terms of Use.
We recommend that you either print a copy of these terms and
conditions or save them to your computer for future reference. We may amend
these terms and conditions from time to time and so you should check on the
website each time you wish to place an order to ensure you have seen the terms
which will apply to that order.
For the purposes of these terms, you are a “consumer” if you
are purchasing products for purposes which are wholly or mainly outside your
trade, business, craft or profession.
For the purposes of these terms, “business purposes” means
use wholly or mainly for the purpose of your trade, business, craft or
profession.
1 ABOUT US AND OUR WEBSITE
1.1 This website and our online shop are operated by Seaton
Cleaning Supplies LLP(company number OC302150). Our registered office is at
Unit 28B Parkview Industrial Estate, Hartlepool, TS25 1PE, United Kingdom. Our
VAT number is 499254884..
1.2 If you have any questions about us, these terms and
conditions or our website, please do not hesitate to contact us by post at the
address shown above, by telephone on 01429 276997 or by email at
jeremy@seatoncleaningservices.co.uk.
2 AGE RESTRICTIONS
Some products are age-restricted (as indicated when viewing
our online shop) and we are prohibited by law from selling these to you unless
you are at least 18 years old. Where an age restriction applies, and you place
an order, you give us your assurance that you are over 18 years old.
3 OUR PRODUCTS
3.1 The images of the products on our online shop are
illustrative only. For example, although we have made every effort to display
colours accurately, we cannot guarantee that your computer's display of colours
accurately reflects the colour of the products. Products may therefore vary
slightly from the images on the website.
3.2 If you are purchasing the products as a consumer:
3.2.1 you have legal rights in relation to products that are
faulty or not as described. Advice about your legal rights is available from
your local Citizens' Advice Bureau or Trading Standards office. Nothing in
these terms and conditions will affect these legal rights; and
3.2.2 we only supply the products for domestic use.
3.3 Please be aware that some products have manufacturer’s
specifications, brochures and/or safety guides which in each case deal with the
correct use and application of the relevant product. Such specifications,
brochures and/or safety guides are produced by the manufacturer and are, to the
best of our knowledge, correct at the point at which they were first supplied
to us. However, such specifications, brochures and/or safety guides may be
subject to change from time to time.
3.4 You are responsible for selecting products that are
suitable for the purpose you require and for using the products in accordance
with any relevant manufacturer’s specifications, brochures and/or safety guides
and are advised to check such specifications before placing an order for
products..
4 PURCHASE PROCESS
4.1 All products shown are subject to availability. If the
item you have ordered is not available we will inform you by e-mail as soon as
possible and we will not process your order further unless you wish us to.
4.2 You can review your order during the order process and
have the opportunity to modify it before submitting the order. You are
responsible for ensuring the accuracy of each order you submit so please do
take the time to check your order at this stage of the process. If you submit
an order in error you will have the opportunity to cancel this as detailed
below.
4.3 Before placing your order, you will be asked to tick the
box provided if you accept these terms and conditions. If you do not accept
these terms and conditions, you will not be able to order products from our
online shop.
4.4 If you are buying for business purposes, once you have
placed an order, you will receive an e-mail from us acknowledging that we have
received your order. However, please note
that this does not mean that your order has been accepted.
4.5 Orders placed on Saturdays or Sundays or on any public
holiday will not be acknowledged until the next business day in the UK.
4.6 We must receive full payment both of the price of the products
and any delivery charges before we can accept any orders unless:
4.7.1 you are purchasing the products for business purposes
using a trading account which you have in place with us; and
4.7.2 we have agreed to accept your order before payment is made.
4.8 We will confirm our acceptance of your order by sending
you a Confirmation email.
4.9 The contract for the sale and purchase of the products
ordered by you will only be formed and become binding at the point that the
goods are dispatched. The contract that is formed will include these terms and
conditions.
4.10 Please note that the contract formed between you and us
and all communications arising out of it shall be in the English language.
4.11 If we are unable to supply you with a product, for
example because that product is not in stock or available or due to a pricing
error on our online shop, we will notify you of this by e-mail and we will not
process your order. If you have already paid for the product or products, we
will refund you the full amount as soon as possible and in any event within 14
days of the date of your order.
4.12 If you are purchasing products for business purposes,
you confirm that you have authority to bind any business on whose behalf you
are ordering the products.
5 PRICE AND DELIVERY CHARGES
5.1 The prices of the products will be as shown on our
online shop. All our prices are shown in British Pounds Sterling (GBP) and are
either inclusive of VAT or the amount of VAT payable is separately shown but
must be added.
5.2 If the rate of VAT changes between the date of your
order and the date of delivery, we will adjust the VAT you pay, unless you have
already paid for the products in full before the change in VAT takes effect.
5.3 Prices may change and offers may be withdrawn at any
time but this will not affect any order which we have accepted by sending the
dispatch confirmation email.
5.4 The price of a product does not include delivery
charges. Our delivery charges are as quoted on our online shop from time to time.
To view our delivery charges, please refer to our Delivery Charges.
5.5 It is always possible that, despite our reasonable
efforts, some of the products on our online shop may be incorrectly priced. We
will normally check prices as part of our dispatch procedures so that:
5.5.1 where the correct price of the product is less than
the price stated on our online shop, we will charge the lower amount when
dispatching the products to you; and
5.5.2 if the correct price of the product is higher than the
price stated on our online shop, we do not have to provide the products to you
at the incorrect (lower) price. In these circumstances, we will contact you by
email as soon as possible to inform you of this error. You will then have the
option to cancel the order and receive a full refund if you have already paid
the stated price to us or to continue to purchase the product and pay the
correct price. We will not process your order until we have your instructions.
If we are unable to contact you using the contact details you provided during
the order process, we will treat the order as cancelled and notify you in
writing to this effect.
6 DISCOUNT AND PROMOTION CODES
6.1 We may offer promotions and discounts from time to time,
with or without a promotion code. Promotions with codes are usually only valid
for one transaction and once the code is used it will be deactivated and will
be no longer valid.
6.2 Promotions cannot be added to an order once you have
submitted the order to us, therefore you must ensure that any promotional code
is registered before you place an order.
6.3 We do not take responsibility for, nor are we obliged to
honour, promotion codes or promotions published on third party websites.
6.4 We reserve the right to withdraw a promotion or
promotional code at any time.
7 HOW TO PAY
7.1 If you are purchasing products as a consumer, you can
only pay for products using a debit or credit card and your card will be
debited for all relevant charges, including delivery, at the same time as we accept
your order before the products ordered are dispatched.
7.2 If you are purchasing products for business purposes,
you can pay for products by debit or credit card or, if your business has an
active trading account registered with us, on account. For more information
about setting up a trading account, please call us on 01429 276997.
7.3 We accept the following cards: Visa and MasterCard. For
business customers we can accept some corporate purchasing cards.
8 CONSUMERS’ RIGHT TO RETURN PRODUCTS
This clause only applies if you are purchasing products as a
consumer.
8.1 Details of your legal right to cancel under the
Contracts (Information, Cancellation and Additional Charges) Regulations 2013
and an explanation of how to exercise it are set out in this clause 8.
8.2 Except as provided in clause 8.4, you have the right to
cancel any order you place with us within 14 days from the date that you (or
any person identified by you in your order) receive the products ordered
without the need to provide a reason. Outside this 14 day period, you do not
have the right to return the products unless they are faulty (in which case
clause 16 shall apply) or you have obtained our prior written consent to return
the products, (in which case clause 9 shall apply).
8.3 Where your order consists of multiple products which are
being delivered to you on different days then your right to cancel the order
expires 14 days from the date on which you received the last of the products
ordered. After this period your right to cancel expires.
8.4 Please note this cancellation right does not apply and
we do not offer any refunds in respect of:
8.4.1 any made-to-measure or custom-made products or
products made to your specification or clearly personalised;
8.4.2 any products which are liable to deteriorate or expire
rapidly;
8.4.3 any sealed products which cannot be returned due to
health protection or hygiene reasons if they have been opened or unsealed by
you; or
8.4.4 any products which have been mixed inseparably with other
items by you after delivery.
8.5 To exercise your right to cancel you must inform us of
your decision to cancel within the cancellation period stated above by any of
the following methods:
• by sending an e-mail jez@seatoncleaningsupplies.com ;
• by sending a letter to us by post to Seaton Cleaning
Supplies LLP , Unit 28B Parkview Industrial Estate, Hartlepool, TS25 1PE; or
8.6 You may wish to keep a copy of your cancellation
notification for your own records. If you send us your cancellation notice by
e-mail or by post, then your cancellation is effective from the date you sent
us the e-mail or posted the letter to us.
8.7 If you cancel a contract where products have been
delivered, you must return to us the affected items. Please either:
8.7.1 Send the products together with the completed
Cancellation Form to Seaton Cleaning Supplies LLP, Unit 28B Parkview Industrial
Estate, Hartlepool, TS25 1PE within 14 days of the date that you received the
products; OR
8.7.2 Return the products in person together with the
completed Cancellation Form to the same address as above in 8.7.1, again within
14 days from the date you received the products.
8.8 We suggest that products are sent by registered post
with your local post office or by courier so that you can track the items and
that you always retain evidence of posting and the tracking number until the
purchase price has been refunded.
8.9 You are liable for paying the return delivery costs
unless you are returning the products because they are faulty.
Refunds
8.10 If you cancel your order in accordance with clause 8 of
these terms and conditions, you will receive a full refund of the price you
paid for the products and any standard delivery charges you paid except in the
circumstances described in clause 8.11. Please note that we are not obliged to
refund any supplementary costs paid by you if you chose a type of delivery
other than the least expensive type of standard delivery offered by us.
8.11 You have a legal obligation to take reasonable care of
the items while they are in your possession and are responsible for the risk of
damage during transport. All returned items must be returned in original packaging and in a re-saleable condition. If on inspection of the returned products we believe
that they have been damaged or their value have been diminished as a result of
your handling of the products beyond what would have been necessary to
establish the nature, characteristics and functioning of the products or if the
products have been damaged in transit then we may deduct an amount equal to the
damage or diminishment in value from the refund owed to you.
8.12 We will process the refund due to you as soon as
possible and, in any case, no later than:
(a) 14 days after the day we receive the returned items from
you; or
(b) if earlier, 14 days after the day you provide us with
evidence that you have returned the items; or
(c) if you are not yet in receipt of the items, 14 days
after the date on which you have informed us that you wish to cancel.
8.13 We will make the refund using the same means of payment
as you used for the initial transaction, unless we have expressly agreed
otherwise. In any event, you will not be charged by us as a result of the
reimbursement.
9 OTHER CONSUMERS’ RETURNS
This clause only
applies if you are purchasing products as a consumer.
9.1 If you wish to cancel a contract or return products
after the expiry of the cancellation period in clause 8 (see clauses 8.2 and
8.3) you can only do so with our consent. Where we consent to you cancelling
and returning products to us, you must:
(a) ensure that the products which are sent back to us are
in good condition; and
(b) pay an administrative handling charge for the return
which charge shall be a sum equal to 20% of the invoice value of the products
being returned.
10 CONSUMERS’ LEGAL RIGHTS
10.1 If you are purchasing products as a consumer, we are
legally required to supply products which conform to our contract with
you. As a consumer you will always have
legal rights in relation to products that are faulty or not as described. These
legal rights are not affected by the returns policy in these terms and
conditions. Further advice can be obtained from your local Citizens’ Advice
Bureau.
11 BUSINESS RIGHT TO RETURN PRODUCTS
This clause only applies if you are purchasing products for
business purposes.
11.1 It is our normal practice to replace any product which,
on delivery to you, is not in a usable condition. No handling charge will be
made in these circumstances. However, before offering such replacement, we may
require you to return the product to us (at your own expense) for examination
so we can determine whether the product is genuinely not usable. If requested
by us to return the product for examination, you should ensure the product is
thoroughly cleaned and adequately packed before sending it to us.
11.2 Other than as described in clause 11.1 above, no
products may be returned to us by you or a third party nominated by you without
our prior written consent. Where we consent to you returning products to us,
you must:
(a) ensure that the products which are sent back to us are
in good condition; and
(b) pay an administrative handling charge for the return
which charge shall be a sum equal to 20% of the invoice value of the products
being returned.
12 DELIVERY
12.1 We will try to send you your order no later than 30
days following the date we accepted your order under these terms and conditions
unless we are prevented from doing so by any event outside of our reasonable
control (as described in clause 20 below). If we are unable to meet this
delivery date we will contact you with a revised estimated delivery date. The
estimated delivery date will normally be within 30 days of our acceptance of
your order, especially for bespoke products.
12.2 Delivery will be completed when we deliver the products
to the delivery address you gave us when placing your order.
12.3 If no one is available to take delivery at the delivery
address you have given us, you will be notified by us or the carrier, in which
case please contact our carrier to rearrange delivery.
13 RESPONSIBILITY FOR AND OWNERSHIP OF THE PRODUCTS FOR
CONSUMERS
This clause only applies if you are purchasing products as a
consumer.
13.1 You are responsible for loss or damage to products you
have ordered on delivery of those products to the delivery address you gave us.
13.2 However, you will not own the products until we have
received your payment in full for the products, including all applicable
delivery charges and full payment of all other amounts owed by you to us in
respect of any other orders for products between you and us.
14 RESPONSIBILITY FOR AND OWNERSHIP OF THE PRODUCTS FOR
BUSINESSES
14.1 Risk of loss or damage to the products shall pass to
you at the time of delivery of the products to the delivery address you gave
us.
14.2 We will still own the products outright, regardless of
delivery, until you have paid us in full for those products and the VAT
thereon, and all other sums due from you to us at that time and it is at this
point that ownership will transfer to you.
We may attribute money received from you as being payment for any
products supplied by us as we think fit, regardless of the circumstances.
14.3 While we still own any of the products, you:
14.3.1 will hold those products on a fiduciary basis as our
property and on the our behalf as our bailee;
14.3.2 may use or resell those products on your own account
in your ordinary course of trade, but this right will terminate immediately
(without prejudice to our other rights) if any step occurs towards any of the
Insolvency Events as mentioned in clause 14.4 below;
14.3.3 may not otherwise deal with, pledge, encumber, sell
or dispose of those products.
14.4 If you become insolvent, unable to pay debts, cease to
trade, have a receiver appointed over any of your assets, have an administrator
appointed, enter into any composition with creditors generally, or are wound up
(“Insolvency Events”) or any step is taken towards any of the Insolvency Events
or if you are overdue in any payment due, all sums shall become immediately due
and payable and we may, by immediate notice to you, terminate the your right
(if still subsisting) to use or resell the products still owned by us,
terminate the contract between you and us for the products, suspend or cancel
any deliveries, and we shall be entitled upon demand to the immediate recovery
of all those products. You irrevocably
give us authority to enter any place to recover those products. Such recovery shall not cancel your
obligation to pay the price for those products, provided that we shall make a
fair allowance for the value of any products which we have recovered.
15 INTERNATIONAL DELIVERY
15.1 We do not deliver to addresses outside the UK.
16 QUALITY OF THE PRODUCTS
16.1 We provide a warranty that on delivery and for period
of 1 month from delivery, the products shall be free from material defects
(“warranty period”).
16.2 If during this warranty period there is any material
breach of clause 16.1, then you must notify us promptly and we will, at our
option, repair or replace the relevant product (or any defective part) or offer
a refund of all or a fair and reasonable part of the price paid for the
relevant item once you have returned the item to us. Provided we comply with
this clause 16.2, we shall have no further liability in respect of the products
(except for any rights you may have as a consumer, if relevant).
16.3 The warranty in clause 16.1 does not apply to any
defect in the products arising from:
16.3.1 fair wear and tear;
16.3.2 wilful damage, abnormal storage or working
conditions, accident, negligence by you or by any third party;
16.3.3 any failure by you to operate or use the products in
accordance with the user instructions;
16.3.4 any alteration or repair by you or by a third party
who is not one of our authorised repairers; or
16.3.5 any specification provided by you.
16.4 Where you are purchasing the products as a consumer,
the warranty described above is in addition to your legal rights in relation to
products that are faulty or not as described.
17 RECALLS
In the event that it is necessary for us to initiate a
recall of certain products, you shall cooperate with us in such recall and
shall promptly return the affected products.
18 OUR LIABILITY IF YOU ARE A CONSUMER
This clause only applies if you are purchasing products as a
consumer.
18.1 We are responsible for loss or damage you suffer that
is a foreseeable result of our breach of these terms and conditions or our
negligence, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if it is an obvious consequence of
our breach or if it was contemplated by you and us at the time we accepted your
order.
18.2 We only supply the products to consumers for domestic
and private use. You agree not to use the product for any commercial or
business purposes, and we have no liability to you for any loss of profit, loss
of business, business interruption, or loss of business opportunity.
18.3 We do not in any way exclude or limit our liability
for death or personal injury caused by
our negligence, fraud or fraudulent misrepresentation or for any breach of any
terms implied by law.
19 OUR LIABILITY IF YOU ARE A BUSINESS
This clause only applies if you are purchasing products for
business purposes.
19.1 Any claims for non-delivery of products which you have
ordered must be made in writing to us within 10 days of the estimated date of
delivery shown on the dispatch confirmation email.
19.2 Any claims for shortages in deliveries or damage to
products must be made in writing to us within 3 days of receipt by you of the
products.
19.3 We shall only be liable to you in respect of claims
notified to us in accordance with these terms and in particular clauses 19.1
and 19.2 above.
19.4 Our liability for any claims arising out of or in
connection with a contract, the products, any delay or failure to supply the
products, any defects in the products or in any other way related to the
products or our contract concerning the products, however arising shall be
limited in respect of all claims in aggregate to a sum equal to the price paid
(exclusive of VAT) by you for the affected products under the individual
contract.
19.5 Notwithstanding any other provision of these terms, but
subject to clause 19.8, we shall have no liability to you or your business
however arising out of or in connection with the products, any delay or failure
to supply the products, any defects in the products or in any other way related
to the products or our contract concerning the products for any:
19.5.1 direct or indirect loss of or damage to:
(a) profit;
(b) revenue;
(c) business;
(d) contract, loss of other contracts or of production or
other downtime;
(e) loss of bargain;
(f) opportunities;
(g) anticipated savings;
(h) data;
(i) goodwill;
(j) reputation;
(k) use;
19.5.2 indirect or consequential loss or damage; or
19.5.3 claim arising out of a claim against you or your
business by a third party.
19.6 You agree that each of the sub-clauses in clause 19.5
and each of the sub-paragraphs 19.5.119.5.1(a) to 19.5.1(k) in sub-clause
19.5.1 constitute separate terms and the introductory wording of clause 19.5
shall be applied to each of them separately.
If there is any claim or finding that any such individual sub-clause or
sub-paragraph is unenforceable for any reason, such unenforceability shall not
affect any other provision within clause 19.5 or otherwise.
19.7 The term “however arising” when used or referred to in
clause 19 covers all causes and actions giving rise to the liability on our
part arising out of or in connection with the products, any delay or failure to
supply the products, any defects in the products or in any other way related to
the products or our contract concerning the products including (i) whether arising
by reason of any misrepresentation, negligence, breach of statutory duty, other
tort, repudiation, renunciation or other breach of contract, restitution or
otherwise; or (ii) whether caused by any total or partial failure or delay in
supply of the products or defective products.
19.8 The exclusions and limitations of liability contained
in these terms shall apply regardless of whether the loss or damage was
foreseeable or whether you notify us of the possibility of any greater loss or
damage but no such exclusion or limitation shall apply to the extent prohibited
or limited by law and in particular nothing in these terms shall affect
liability:
19.8.1 for death or personal injury caused by negligence to
the extent prohibited by the Unfair Contract Terms Act 1977;
19.8.2 for fraudulent misrepresentation or other fraud;
19.8.3 for any breach of any obligations implied by Section
12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and
Services Act 1982; or
19.8.4 to the extent prohibited by the Consumer Protection
Act 1987.
19.9 These terms, together with those in any document
referred to, constitute the entire agreement and understanding between you and
us and supersede any previous agreement or understanding we may have regarding
each contract.
19.10 You acknowledge and agree that subject to clause
19.8.2:
19.10.1 in placing orders and entering into contracts you do
not rely on, and shall have no remedy in respect of, any statement,
representation, warranty (in each case whether negligently or innocently made),
or understanding of any person which is not expressly set out in these terms
(or other documents referred to); and
19.10.2 the only remedy available to you for breach of any
statement, representation or other term that is expressly set out in these
terms (or other documents referred to) shall be for breach of contract under
the terms of the relevant contract.
20 EVENTS OUTSIDE OUR CONTROL
20.1 We will not be liable or responsible for any failure to
perform, or delay in performance of, any of our obligations under these terms
and conditions that is caused by an event outside our reasonable control for
example failures by third parties to supply us with products, strikes, or other
industrial action by third parties, civil commotion, riot, invasion, terrorist
attack or threat of terrorist attack, war (whether declared or not) or threat
or preparation for war, fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster, or failure of public or private
telecommunications networks or transport methods including severe congestion.
20.2 If we are unable to perform our obligations to you as a
result of any event outside our control we will contact you as soon as
reasonably possible and our obligations to you shall be suspended for the
duration of the event outside our control. If this affects our delivery of
products to you, we will arrange a new delivery date with you as soon as we are
able to confirm this.
21 HOW WE USE YOUR PERSONAL INFORMATION
We will only use personal information provided by you in
accordance our Privacy Policy a copy of which can be viewed online. Please take
the time to read this.
22 OTHER IMPORTANT TERMS
22.1 We may transfer our rights and obligations under any
contract with you to another organisation, but this will not affect your rights
under these terms and conditions.
22.2 You may only transfer your rights or your obligations
under these terms and conditions to another person or entity if we agree in
writing. If you are a consumer and have purchased the products as a gift, you
may transfer the benefit of our warranty in clause 16.1 to the recipient of the
gift without needing to ask our consent.
22.3 The contract for the purchase of the products is
between you and us. No other person shall have any rights to enforce any of its
terms. However, the recipient of your gift of products will have the benefit of
our warranty at clause 16.1, but their consent is not required to cancel or
make any changes to these terms and conditions.
22.4 Each clause of these terms and conditions are separate
and if any court or relevant authority decides that any of them are unlawful or
unenforceable, the other clauses will remain in full force and effect.
22.5 If we do not insist that you perform any of your
obligations under these terms and conditions, or where we do not enforce or
delay enforcing our rights, that will not mean that we have waived our
rights nor that you do not have to
comply with those obligations. If we do waive a default by you, we will only do
so in writing, and that will not mean that we will automatically waive any
later default by you.
22.6 These terms and conditions are governed by English law.
22.7 If you are a consumer it is agreed that the English
courts shall have non-exclusive jurisdiction to deal with any dispute or claim
arising out of or in connection with any product or these terms and conditions.
If you are a consumer resident in Northern Ireland you may also bring
proceedings in Northern Ireland, and if you are a consumer resident in
Scotland, you may also bring proceedings in Scotland.
22.8 If you are a business it is agreed that the English
courts shall have exclusive jurisdiction to deal with any dispute or claim
(including non-contractual disputes or claims) arising out of or in connection
with a contract, its formation or any product or other subject matter.